3 comments

Completely ignored by one of the employees and when one did ask to help me the store phone rang and the other employee instructed him to answer it while he was on a training call. Completely ignored me after already asking if he could help me.

Do phone orders take presidense over in store customers? Either way, Auto Zone will appreciate my business, im done with Advance Auto.

Product or Service Mentioned: Advance Auto Parts Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1628488

You're done with advance auto? Or advance auto is done with you?

Anonymous
#1503302

Phone is required to be answered. The phone script says: "Stop your task and answer the phone within 3 rings." We have phone shops at Advance.

If you fail them you will be fired.

So yes they do have to stop and answer the phone. Now they can put the call on hold and finish waiting on you but it has to be answered.

Anonymous
to Anonymous #1503320

Thanks for the input, had they answered the phone and then returned to me, that would have been acceptable to me, unfortunately they did not do that.

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