I purchased a new SILVER Battery in October 2014, Online, which came with a 2-yr warranty. Lately, every time I went to start my car the battery was dead.
I decided to take use the 2-YR Warranty to have them replace the battery. The General Manager tried to tell me that I had an Alternator problem, which was impossible because I had just had my car serviced by my mechanic. The man insisted that the battery was fine, but I persisted. It should be noted that with very little diagnostics, he was blowing me off.
He finally decided to do the replacement. We went back in the store, and lo and behold, I was not in their system, so the General Manager decided that I was never at his location because he could not locate me in his system. He kept asking me at what store did I get the battery, and I kept telling him it was at his location. He all but called me a liar!
I had to drive 10 miles back home to print the online receipt. Well, there I was in his system, without my phone number reflected as ALL ZEROS! There was NO APOLOGY for the disgraceful way in which I was treated! If I could rate them as a big fat ZERO I would!
Buyer beware! Steer clear from this operation, because you will be a very unsatisfied customer. They obviously do not want to take responsibility for their ineptness. They are the worst.
I will never purchase anything from them again! They are NOT customer-centric, and their service is below substandard.
I spent over $120 on that battery! They treat orders placed online as if they do not exist.
Product or Service Mentioned: Advance Auto Parts Diagnostics.
Reason of review: Poor customer service.
Monetary Loss: $122.
Preferred solution: Let the company propose a solution.
Advance Auto Parts Cons: Customer service, Lack of responsibility for their products, Part and customer service.