Advance Auto Parts - I just had the worst experience of my life time. never have I been treated as with the lack of respect as I was today at your Phillips, WI facility. I needed your manager to help me find a product
a product that would solve my problem. I got no cooperation, I was told they would have to order the part for tomorrow to see if it would work. they would not offer any technical information so I could decide if what they were going to order would work. I asked to talk to the Store manager; he happened to over hear the whole conversation, and agreed there was nothing that they could do. I even said so your throwing your hands in the air an telling me there nothing you can do to help me solve my problem, He said no. When I ask for the District company phone number he told me I would have to contact customer service. So here I am.
I drove south of your facility 5 miles to an implement dealer and explained my needs he called a NAPA store 15 miles north Of Phillips and explained my needs and they had on his shelf what I needed.
The only thing I can conclude is You do not want my money, therefore I will never conduct business with Advanced Auto parts again. Napa has my business. I have spent Hundreds of dollars of business with what used to be Car Quest and will never do business with you guys again. My name is Rodger A. Price My phone number is 715 428-2499, it would not surprise me if I never hear from you guys again.
I have never e-mailed an organization like yours before with this kind of complaint this will be the last. I will try to find your phone number and that will be the last time I try to contact you.
Product or Service Mentioned: Advance Auto Parts Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $63.
Preferred solution: Contact me 717 428-2499.