San Bernardino, California
Not resolved
1.0
Details
2 comments

The level of incompetence within the Advance Auto Parts organization is unfathomable. First, they don’t even inspect the parts to ensure they aren’t defective before they ship them to customers.

Then when the customer receives the defective part there is an expectation that the customer is to pay for return shipping. After explaining that such an expectation is not only unreasonable but blatantly dishonest they finally concede to sent a prepaid return label. They send you a return label with a corrupted file that can’t be printed attributing the problem to a computer issue with the customer. When they finally realize that the prepaid return label is actually a corrupted file then they agree to have a UPS truck pick up the return.

All the while they make the customer reorder the $140 part. They then don’t add the email address of the customer to the order so the status of the order can be checked and then state they cannot add the email address.

I will stop here because the incompetence continues on to infinitum. If you have nothing but time to deal with these dullards be my guest but I will no longer be doing business with these incompetence idiots.

Reason of review: Poor customer service.

Monetary Loss: $141.

Preferred solution: Full refund.

Advance Auto Parts Cons: I did not like.

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Anonymous
#1132865

Lmao! You thought an Online buy from Advance.com was Corporate. The call centers are in India.

Anonymous
#1115249

A total and absolutely lie do you thing dollar store test everything before sell it to you? Jajaja Don't be *** advance is a retail store and if they sell it from online you don't have to return it by mail, just go to any advance auto parts and they replace the part for you the only exception is if you don't have any store around so please do me a favor shut up and stop try to make looks bad some company's like this one.

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