4801 SE 14th St, Des Moines, IA 50320, USA
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Replaced master cylinder ( with lifetime warranty) in spring of 2016, it failed and when I tried to return it last Wednesdaywithout receipt I was told there system only keeps things 2 years, they could see in computer I bought "something" but system didn't say what, and I needed to call corporate office, which I did Thursday morning at 8:00 a.m. they were to send email to store manager, and I would

have a response within 24 hours

I went to store and was told regional manager had to handle it he called me Thursday late afternoon, well outside the 24 hour time frame I was told, and left message he would try to get should of me on Tuesday.

I had to have car so had to go to O'Reilley and buy another.

Auto Zone certainly has TERRIBLE CUSTOMER SERVICE. I want a refund since they could not resolve this in a timely fashion.

Product or Service Mentioned: Advance Auto Parts Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1554577

Its not there job to keep your records. I am sure if you went to a restaurant they could tell you what you ate last yr.

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