State: Maryland Clear all filters (30 of 1071 reviews match)
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Advance Auto Parts review in Germantown, Maryland: Horrible customer service.

1.0
Details
I ordered battery online picked it up, I took old 1 with to save time and a return trip. The guy told me that the system would not process the refund yet too soon. He said at closing he would process the core return so I would get refund of $22 back. Never happened contacted customer service all i was offered was 25% off next purchase. Never again!
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Review
#1692430 Review #1692430 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care

Advance Auto Parts review in Cooksville, Maryland: Upset customer

5.0
Details
Problem solved. After I complained to your team, they called your Eldersburg, MD Store and they picked up your call. I did so subsequently, and my call was answered immediately. We kept your Eldersburg staff on their toes. Nobody likes calling a store several times with no response, thus my call. I will continue using your services & products. Vince Coleianne 410-984-8164
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Review
#1668730 Review #1668730 is a subjective opinion of poster.
1.0
Details
First of all, I will never, ever go to ADVANCE AUTO PARTS, 25 INDUSTRIAL BLVD, CUMBERLAND MD AGAIN!!! I will go to AUTO ZONE and pay a higher price for their products because they are honest with me and accept my military discount even though I am disabled and not...
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6 comments
Anonymous
#1746336

It's seems to me she was having a difficult time. I don't see where she was "entitled".

She was upset. You military and veterans just seem to pick on her because she didn't seem to understand the difference in price. Why don't you all see this for what it is. A person who felt she was ripped off and very upset about it.

Instead of judging her, why don't you just try and understand instead, especially you military and veterans. PS I spent several years in the service myself. I didn't think military personnel and veterans would be so disrespectful and judgmental about another veteran.

Ma'am, thank you for your service and I'm sorry you had such a hard time. - Sir V

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Review
#1648004 Review #1648004 is a subjective opinion of poster.
Cons
  • Employee attitude
  • No integrity
  • Quote wrong prices
Reason of review
Pricing issue
Loss
$36
Preferred solution
Price reduction
Tags
  • Poor Problem Resolution Plan
  • O2 Sensor
  • Oxygen Sensor
  • Sensor 1
  • Sensor 2
  • Quotes Wrong Prices

Advance Auto Parts review in Baltimore, Maryland: Question

Will call tomorrow Thanks
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Review
#1623531 Review #1623531 is a subjective opinion of poster.

Advance Auto Parts review in Baltimore, Maryland: I was done wrong

1.0
Details
I asked for check engine service and was refused
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Review
#1595784 Review #1595784 is a subjective opinion of poster.
Pros
  • Customer service
Cons
  • Poorly trained associates
  • Lazy employees
  • Sucks
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Advance Auto Parts review in District 6 Spauldings, Maryland: Poor customer service

3.1
Details
I went in the store with a quart of oil my husband bought the wrong brand and type I just needed to exchange I seen that you can exchange without a receipt even return but the “manager “ refused to and when I asked why it was because he needed a receipt which I know to be a lie and was just like no my car really needs the other quart of oil this was ridiculous over a 6.99 product
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Review
#1557678 Review #1557678 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Advance Auto Parts review in District 4 Chestertown, Maryland: Defective parts and pay twice

1.0
Details
Bought transmission. Trans was bad after paying another 1500.00 to have it checked and diagonosed. Then tells me I have to pay for another one in full till I bring back the junk one. Why? Core charge idiots its junk. Dont buy anything from from them.
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Review
#1538547 Review #1538547 is a subjective opinion of poster.

Advance Auto Parts review in Baltimore, Maryland: Customer complaint

4.0
Details
I was threatened & Cursed out In the Store by an armed security officer
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Review
#1506630 Review #1506630 is a subjective opinion of poster.
1.0
Details
Bought new battery from AAP in Hyattsville, MD in October 2018. In March of 2019 had to jump start the car every morning for a week. Drove it to a mechanic who did get to the car for 24 hours. The mechanic had to jump start the car. The battery tested at a 10 when it...
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3 comments
Nhi
#1768780

Seven months later and still no problem with the battery.

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Review
#1494952 Review #1494952 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$254
Preferred solution
Full refund

Contact Advance Auto Parts Customer Service

Website:
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Products and Services Reviews

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Advance Auto Parts Questions

Advance Auto Parts review in Elkton, Maryland: Question

2.5
Details
If i lost my receipt for a battery buy. The store cant find the transaction under my name or phone number. Could you find it by tracking it down by the credit card used?
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Review
#1405343 Review #1405343 is a subjective opinion of poster.