State: Michigan City: Detroit Clear all filters (4 of 1071 reviews match)
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I was on line. I went to the store. To only be told. That the part was being shipped to my house. When it was a pick up in store. Had to cancel order and reorder. Then I get the part. Go to have it put on. Only to be told it the wrong starter. Took it back to the...
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Review
#1662522 Review #1662522 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$376
Preferred solution
Let the company propose a solution
1.0
Details
I asked a for advanced auto as a price matching policy and I was told there advanced auto only in price matches local competitors such as auto zone. When you look up advance auto's price match policy as says that they price match any competitor in store and online
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2 comments
Anonymous
#1726205

Advance Auto Parts Price Match Guarantee Advance Auto Parts will match the price of any identical or comparable product available the same day at any competitor's store or website. If we match an online competitor’s price, it must include the shipping charges in the price of the product.

We’ll match pricing at any other local Advance Auto Parts store or AdvanceAutoParts.com. The following conditions must be met: The item must be either an identical item or a comparable item, matching quality (good, better or best), size, weight, color, quantity, part/manufacturer number and warranty. Price must be valid at the time the price match is requested. For printed ads: Customer must show the entire print advertisement.

Photos, photocopies, or mobile phone versions of the ad cannot be accepted as verification of a competitor's printed ad. An Advance Team Member must call the competitor to verify. For online prices: The customer must show their mobile device or a printout from a qualifying competitor's website that guarantees same day delivery on the product. The competitor's online price must also include shipping costs.

An Advance Team Member will need to verify the match. Advance will only match select competitors’ website prices.

We do not match prices of items found on Internet auction sites such as eBay or non-professional, independent websites. We reserve the right to verify a competitor’s advertised price and the availability of the item.

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#1606571 Review #1606571 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care

Axle Review

This place is the worst!!!! Dont recommend to anyone! Iv bought many things there never recieved a discount untill recently when i purchased a Bad axle!!! That they Sold Me. They let things sit on the shelf Till they rot! The employees Dont Know anything
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#698033 Review #698033 is a subjective opinion of poster.
Reason of review
Poor customer service

Advance Auto Parts review in Detroit, Michigan: Very Unprofessional

I ordered a "new" part from Advance Auto online and received a tattered open box item in the mail. This is extremely unprofessional. A week later I am still waiting for the part I paid for originally. When I spoke with customer service, even the agent admitted he might stop shopping at Advance if he had the same experience that I did. I have now had to call 3 separate times to move the ball along. Still no resolution. As an olive branch, advance did offer me a $10 discount - which is an insult. At least I how much my business is valued.
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Review
#593731 Review #593731 is a subjective opinion of poster.
Reason of review
Problem with delivery

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Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
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(877) 238-2623
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