State: New Jersey Product: Advance Auto Parts Customer Care Clear all filters (6 of 252 reviews match)
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I went to Advance Auto Parts in Rockaway NJ recently for oil, oil filter and air filter supplies. I hadn't been there for close to a year due to distance from my home. In the past I remembered they had a good selection of everyday supplies out on the shelves and...
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2 comments
Anonymous
#1624495

I agree with everything you say EXCEPT for the part "Customer experience, Attitude and lack of product knowledge from clerk stacey." Yep their upper management has no idea concerning autoparts and customer interaction at places like this. Heck if I am not mistaken the Advance CEO is from Frito Lay and I know the local District Manager that has control over the store that i have my account at was a manager at CVS in the beauty section.

But to condemn the worker who is most likely new and not getting the proper training due to upper mgmt not wanting to spend the money is wrong. Its a low paying retail sales job that she is most likely doing the best she can in the environment that she is working in.

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Review
#1441545 Review #1441545 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Close to my house
Cons
  • Customer experience
  • Attitude and lack of product knowledge from clerk stacey
Tags
  • advance auto complaints
3.7
Details
My boyfriend works at one of the stores. He’s only started a month ago and I’ve only visited him twice to shop since I feel more comfortable shopping while he’s there. Both visits I purchased $20+ worth of merchandise. His coworker told his boss that I stopped by to...
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1 comment
Anonymous
#1628464

I'm with you that's not cool. Sounds like he works with a bunch of ***

Review
#1374283 Review #1374283 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Update by user Aug 31, 2018

District Manager reached out to me today, confirmed they had a customer service issue at that store and replaced Manager and store associate effective Tuesday Sept 4. Apologized profusely, said if I need anything to get back in touch with him.

Original review posted by user Aug 31, 2018

Aug 27 at 9:42 PM My name...
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1 comment
Anonymous
#1550348

Idiot, never provide personal information on an open internet site. You may well be opening Pandora's Box into your life with endless repercussions. Don't get upset ; this advice is provided for your own good.

Resolved
Review
#1343269 Review #1343269 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Store associate was slanderous and disrespectful towards me
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.5
Details
i dont recommend this store to anybody. sagging pants and profanity from the employees....no respect for customers whe theyre satnding waiting to be approached by employees wiyh a serious attitude
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1 comment
Anonymous
#1478466

Most autoparts employees are behind the counter unless they are stocking shelves. Why must they aproach you, you go to the counter and approach them and if they have sagging pants so what mebe you should take off your suit and tie and chill out r u entitled that u expect to be waited onhand and foot or did u expext a shoe shine when u came in

Review
#1251767 Review #1251767 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Order processing issue

Advance Auto Parts in Clementon, New Jersey - Service worker with attitude

4.3
Details
My battery went bad.i dropped it off about 2pm. Ben said he would check and give me a call when he was done.great guy. Ben call me back about 5pm. The charger kicked off battery was bad. Ben said come up and we will give you another batery.i got there about 5:20. I talked to young lady about battery. She said ok. And i got inline.when my turn was up she didnt know how to process transaction. Joe said he woild do it after he was done with his costumer. Go to the next person in line. I stood next to old battery quietly. Joe gets done. Looks up at next costumer and saya whos next.i said i was next and the next costumet points at me. Joe goes off stating how am i to know when you came in. But he watched me walk over to the battery..so i tried to explain to joe. You just told you co worker to tell me you would serve me after you got done. I tried to get this out 3xs. Each time joe interuped me and got loud.he was so ignorant.i stopped and let him go customers were laighing at him. Then joe realized he was making a spectical of himself he stopped shouting.but kept harrassing me.he asked me for my phone number i said to joe it is on the paperwork.he started getting ignorant again then saw when he snatched the paperwork off the battery he dropped one of the papers.then sarcasticly picked the paper up saying oh you mean this paper.looks me up sees my address and still asked me my address to put in system. I said it slowly so he could keep up he asked me again for second half of address.i told him again slowly. He had the nerve to ask me for the zip code. Now i know he was screwing with me.i say ok i know what i have to do now to the costumer behind me. He knotted yes. Joe goes off again stating you can do what you want im not scared of you. I turned back and said sir i was not talking to you and i did nothing to you in a threating manner.i dont know what is wrong with joe. But i dont appreciate his bad atittude. I buy my parts from advance auto parts as im a locate mechanic.i buy alot on line. But im not going to put up with joes atittude when i did nothing to him.
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Review
#1136638 Review #1136638 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
1.8
Details
My shopping experience at 3:00 pm today was very upsetting to sat the least and the clerk behind the counter did not help me and talked to me with very short answers as if I was bothering him asking to help find a oil filter removal tool to match up with the car I...
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2 comments
Anonymous
#1385301

Think for yourself , if this is how you act in every store you go to , you are in for a hard life .

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Review
#895514 Review #895514 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

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