State: New York Clear all filters (31 of 1071 reviews match)
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1.0
Details
After navigating the poorly designed Advance Autoparts website, I managed to find and purchase a new Car Battery, and half a dozen spark plugs. In the store I picked up those items and a few more. I spent more than $ 200.00 for that days purchase. I asked if they...
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1 comment
Anonymous
#1752749

if tank became full then I understand why they would not accept. As for battery that is BS

Review
#1662860 Review #1662860 is a subjective opinion of poster.
Cons
  • Aggravation
Reason of review
Poor customer service
Loss
$5
Preferred solution
I will simply shop elsewhere from now on. I do not need the aggravation.
Tags
  • Online Ordering In Store Pickup
1.0
Details
Advance Auto Parts review - Accident
Advance Auto Parts review - Accident
Advance Auto Parts review - Accident
My 3 year old got covered in your tar oil from parking lot, there was no signs to want customers it ruined my daughters cloths an I can’t get the stuff off her skin! I’m *** pissed, An the employees didn’t seem concerned or anything only handed me paper towels to wipe...
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1 comment
Anonymous
#1699079

What are they supposed to do. They are not her parents, they gave you items to clean up the mess because you were not to concerned to watch her in the parking lot.

Review
#1548619 Review #1548619 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details

Update by user Nov 18

IF THE MANAGEMENT OF AUTO ADVANCE IS READING THIS, I CAN PROVIDE YOU WITH MORE DETAILS OF WHAT HAPPENED TO ME TOGETHER WITH MY RECEIPT OF THE PRODUCT THAT I PURCHASED. YOU CAN EMAIL ME at Sparrk14@yahoo.com. Thank you!

Original review posted by user Nov 18

I purchased my car battery online and have it...
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1 comment
Anonymous
#1779433

Maybe its their local policy not to install due to other issues. I am glad you decided to man up and do it yourself in the cold was opposed to some low paid worker at the store doing it, but hey you did not do it anyway and went elsewhere. Makes me proud of my young daughter who did her own but she was raised to be self sufficient and not entitled.

Review
#1710367 Review #1710367 is a subjective opinion of poster.
Service
Advance Auto Parts Sales Representative
Pros
  • Discounts
Cons
  • Lack of responsibility for their products
Reason of review
Order processing issue
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care
1.0
Details
Wasn't allowed to return garden tractor or bike batteries for core credit..couldn't even get in touch with complaint department,,, how convenient for them wtf
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1 comment
Anonymous
#1726427

If they charged you for a core when you bought the new battery then they must accept it as a core for that receipt. Otherwise if you are talking about monies that you get for a "store credit" then all they accept is auto/truck and certain golf cart batteries. That is listed on their website and in store.

Review
#1606460 Review #1606460 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Update by user Sep 23

regional manager contacted me made everything perfect in minutes which is great and fair and i wanted to remove this but it seems it can not be removed.....once posted.. makes no sense

Original review posted by user Sep 17

bought a new item... left shop...item did not match my car... returned to...
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5 comments
Anonymous
#1754805

Signs are all over the place at my Advance store. But then again I know how to read.

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Resolved
Review
#1656189 Review #1656189 is a subjective opinion of poster.
Pros
  • Close by
Cons
  • No returns
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Advance Auto Parts review in Brooklyn, New York: Issue with an employeedesrespectful

3.5
Details
Very rude and desrespectful guy
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Review
#1498829 Review #1498829 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts review in New Hartford, New York: Customer service bad service

3.9
Details
Desk person was taking care of me and than the manager told him to take care of another person before we were finished...I spoke up and said not till after I'm finnished with...and I was asked to leave the store. I spend thounds a year in NY store also FL business store
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Review
#1403176 Review #1403176 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts review in Syracuse, New York: Bad premium parts

I bought brake rotors for my car and got the suppose of premium ones ! Paid extra money for them and advanced auto will not honor ! I have receipts of this and will contact attorney General ! These are supposed to be life time warranty ones , and have receipts! Whent bad after the ne year !
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Review
#1450939 Review #1450939 is a subjective opinion of poster.
Product
Brake Rotors
Reason of review
Warranty issue

Advance Auto Parts review in Syracuse, New York: Bad premium parts

Worst parts ever bought ! Premium parts don’t last a year before going bad ! Rotors for Chevrolet car ! 20 years give them bissness and will never buy again !
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Review
#1450945 Review #1450945 is a subjective opinion of poster.
Product
Brake Rotors
Reason of review
Bad quality

Contact Advance Auto Parts Customer Service

Website:
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Products and Services Reviews

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Latest Question

Advance Auto Parts Questions
4.0
Details
On Dec. 1st at store # 7015, I was next in line waiting to be helped. Person at register just disappeared, no clue if she went to perform a task or on break or was done with her shift. Regardless she didn't acknowlege me standing in front of her. The other staff member...
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1 comment
Anonymous
#1628492

Why do the headphones have to be white? Let's cut to the chase.

Review
#1413837 Review #1413837 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service