9202 Darrow Rd, Twinsburg, OH 44087, USA
Not resolved

Order battery on line with pickup and FREE INSTALLATION at the local store in Twinsburg OH . after retail transaction was completed , the store said they would not provide FREE INSTALLATION since their computer said it required 'professional installation'.

I should have gone to NTB or the dealer and not waste time and money with Advanced Auto Parts (false advertising on website and advertisement). Tried the customer service number and a web chat - waste to time. I will not deal with this deceptive company again.

Website and advertisement offers are not honored. stay away from advanced auto parts and especially their on line ordering processs

Product or Service Mentioned: Advance Auto Parts Car Part Installation.

Reason of review: Not as described/ advertised.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

Advance Auto Parts Cons: Failure to provide free installation of car battery.

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Taken from their website - *Free services available on most automotive vehicles, most locations, unless prohibited by law. Free installation with purchase only.

Services may not be available at all stores due to select local community ordinances. Contact your local Advance Auto Parts store for complete details.

Perhaps you should of called before you purchased your discounted internet order and see if they would of installed it.


The statement in their advertisement says "most vehicles most locations" so I guess yours does not qualify. Read the fine print or go get your "free" services" elswhere.

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