This issue with advanced auto parts is not a new one. For as long as I can remember, the employees at the store in Hopkinsville KY have been a complete disgrace to what one might call, service…… For example, picture this.
You walk in, ask for a part, the employee laughs at your terminology, laughs at your lack of experience in the field of automotive maintenance, and sarcastically proceeds to speak to you as if you were a three year old until finally, by the grace of God he/she is able to miraculously discover what kind of car u have, part you need, etc… now if advance auto parts's company slogan is "make the customer feel as unwanted as possible" then BRAVO advanced auto parts of Hopkinsville KY, store 8330. But I have to assume somewhere, someone works for this company and is proud of what they do and proud of what their company has become. Though I have decided that O'Reilly's, less than a thirty second drive away from advanced, who are much kinder and helpful, and have my parts, and treat their customers with respect, and obviously hold a customers enjoyable experience much higher on their priority list, is the place I'll go from now on. I still seen it necessary to submit this review to say this.
I am an aircraft mechanic with much mechanical inclination and self respect even more so.
This store should just shut its doors and let the companies that know what they're doing supply Hopkinsville residents with their automotive needs. In short, just quit, because you suck at what you do.