State: Ohio Clear all filters (31 of 1068 reviews match)
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1.0
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I took my battery into the Waverly, OH location last night to have it charged. I went first thing this morning to pick it up. The lady that opened the store went to check the battery before giving it back. I was told that it was so dead that it would not turn the...
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#1668548 Review #1668548 is a subjective opinion of poster.
1.0
Details
i purchased 2 moog wheel hubs that were defective with a 3 year waranty. i had to remove them to return them so i had to purchase 2 more. aparantly under waranty you do not get your money back even though advanced auto parts sold me defective parts.
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2 comments
Anonymous
#1709302

Autoparts stores(most of them) is you get the defective part replaced by another. You do not get your money back.

As for defects its not the parts stores fault that the manufacturer made a defective part. I know my local store makes you contact the manufacturer as they are the ones that made the warranty, not the store.

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Review
#1571442 Review #1571442 is a subjective opinion of poster.
Cons
  • Refund policy
  • Warranties
  • Part quality
Reason of review
Bad quality
Loss
$250
Preferred solution
Full refund
Tags
  • poor return policy
  • advanced auto complaint
  • Poor Problem Resolution Plan

Advance Auto Parts review in Columbus, Ohio: Optimum battery red top

1.0
Details
Purchased battery in ohio it went bad i was in north Carolina and had to figure out phone number that warranty was under. They exchanged it now im back in ohio and sure enough battery still under warranty and bad again they didnt update phone number and i cant remember what store exchanged it. This stick with some expensive junk. In 2 different cars and dead in 3 days if you dont start it
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Review
#1480505 Review #1480505 is a subjective opinion of poster.
Product
Car Battery
Advance Auto Parts website went down while I was putting items into my cart. I spent 45 minutes researching and selecting the items in my cart. I call customer at (877) 238-2623. Was on hold for nearly 30 minutes. The person that was then helping me said the website...
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4 comments
Anonymous
#1756914

rockauto.com

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Review
#1393498 Review #1393498 is a subjective opinion of poster.
Product
Advance Auto Parts Website
Reason of review
Order processing issue

Advance Auto Parts review in Canton, Ohio: Purchase experience

1.9
Details
Purchased new windshield wipers a couple of months ago, driving in rain wipers sticking to windshield. Return to Advanced Auto store we are purchased, I am no longer in the computer. Wiper blades were replaced. I was told it was a lifetime warranty/Representative Said that was untrue and could not find me in the computer.
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#1412510 Review #1412510 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Warranty issue
1.2
Details
Came to get new bettery, which I did. Car was fine until Chris installed the new battery. Drove in lot truck stopped. Pulled back around and went in and told Chris that something is wrong with the new battery. He plugged up the battery tester and stated that something...
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1 comment
Anonymous
#1561722

The parts store shouldn’t have to diagnose your car. Go to a shop.

Once anything electrical is purchased it can’t be refunded. Sorry you don’t understand but that’s the way it is.

Review
#1318783 Review #1318783 is a subjective opinion of poster.
Product
Car Battery
Reason of review
Return, Exchange or Cancellation Policy
2.8
Details

Update by user Apr 27, 2018

update: so I sent my son to the Salem OH store to pick up 2 separate online orders today (4/26/18), I sent him with the order numbers (90995894 and 90988318) for both orders, and he was told they couldn't find either order that I had ordered several hours earlier in...

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12 comments
Anonymous
#1471293

interesting thread posted here i came to read reviews about advance but many comments from both sides on this thread looks like the original poster should send his wife in to fight his battles now since he did not go back and sent his son in and that didnt work and likes to call peoples names looks like he got what he wanted garbage in garbage out we call his type keyboard warrior where i work also my shift key for caps don't work so please whoever do not gig me on that issue

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Review
#1241544 Review #1241544 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Pros
  • Being able to oder what i need online
Cons
  • Very rude manager not helpful and he was disrespecful to me
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • advanced auto complaint
  • Terrible Customer Care
  • Rude And Disrespectful People
Call and discussed bearing availability and then went to the parts store. I saw an old man siting on the counter by the cash register and a younger young man behind the counter. I asked if he kept the order i called about. I asked him to check the numbers on the...
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1 comment
Anonymous
#1519403

Sounds to me like you attacked him on his tone of voice by calling him rude. Perhaps he was having a bad day, he did state that he had a headache.

Why would he keep the order that you called on, most people say they are checking on a part and never show up. I have a small business and it happens everyday. It is a 2 way street you know. I assume when he said that you took it as being rude since your entitlement of age made you superior at the time and you wanted to be superior to a clerk working on Sunday.

As for calling the owner then call corporate because most of the stores are leased so maybe you are calling the lessor instead of corporate.

I assume that you already know that since you were probably born before I was . NO I dont work for them but I do know people who "own" lease some of the stores.

Review
#1304072 Review #1304072 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Poor customer service
On June 9, my friend and I went to Advance Auto Parts in Owenfield Road Powell OH. I have asked if he could take a look at my 2007 Jeep Commandet using the OBD device. Clearly, the tech did not want to leave his current spot. It went all downhill from there. The tech...
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4 comments
Anonymous
#1628486

Way to go! You're almost smart enough to eat ***

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Review
#1280801 Review #1280801 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Contact Advance Auto Parts Customer Service

Website:
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Products and Services Reviews

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Latest Question

Advance Auto Parts Questions
1.7
Details
I bought $200 worth of transmission oil for a transmission rebuild and found 5 of the quarts to be used. So after it was started and clean up began I seen sludge in bottom of 5 of the 17 bottles, I went in to tell them what had happened all I got from Greg the manager...
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Review
#1246801 Review #1246801 is a subjective opinion of poster.
Product
Transmission
Pros
  • Close to my house
Cons
  • Unwillingness to work something out
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund