State: Ohio Product: Advance Auto Parts Manager Clear all filters (4 of 105 reviews match)
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Call and discussed bearing availability and then went to the parts store. I saw an old man siting on the counter by the cash register and a younger young man behind the counter. I asked if he kept the order i called about. I asked him to check the numbers on the...
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1 comment
Anonymous
#1519403

Sounds to me like you attacked him on his tone of voice by calling him rude. Perhaps he was having a bad day, he did state that he had a headache.

Why would he keep the order that you called on, most people say they are checking on a part and never show up. I have a small business and it happens everyday. It is a 2 way street you know. I assume when he said that you took it as being rude since your entitlement of age made you superior at the time and you wanted to be superior to a clerk working on Sunday.

As for calling the owner then call corporate because most of the stores are leased so maybe you are calling the lessor instead of corporate.

I assume that you already know that since you were probably born before I was . NO I dont work for them but I do know people who "own" lease some of the stores.

Review
#1304072 Review #1304072 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Poor customer service
2.8
Details

Update by user Apr 27, 2018

update: so I sent my son to the Salem OH store to pick up 2 separate online orders today (4/26/18), I sent him with the order numbers (90995894 and 90988318) for both orders, and he was told they couldn't find either order that I had ordered several hours earlier in...

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12 comments
Anonymous
#1471293

interesting thread posted here i came to read reviews about advance but many comments from both sides on this thread looks like the original poster should send his wife in to fight his battles now since he did not go back and sent his son in and that didnt work and likes to call peoples names looks like he got what he wanted garbage in garbage out we call his type keyboard warrior where i work also my shift key for caps don't work so please whoever do not gig me on that issue

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Review
#1241544 Review #1241544 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Pros
  • Being able to oder what i need online
Cons
  • Very rude manager not helpful and he was disrespecful to me
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • advanced auto complaint
  • Terrible Customer Care
  • Rude And Disrespectful People
1.0
Details
I was at your store number 01678 to return a battery that I have to keep charging in order to start the car only had the battery 3 months your manager at this store was very nasty and disrespectful I do not expect to spend my money with someone that is so rude and...
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2 comments
Anonymous
#1445262

The battery needs to test bad before it can be exchanged , maybe you were told this and think your so entitled that the rules and polices don't apply to you .

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Review
#1198259 Review #1198259 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Return, Exchange or Cancellation Policy
I was going to turn into the parking lot of the Advanced Autoparts Store on 10921 Hamilton Avenue in Cincinnati, Ohio and I heard the store manager telling a guy he was the store manager and he was going to beat the guy's ***. I promptly left the turn lane and...
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1 comment
Anonymous
#1204293

https://www.neighborhoodscout.com/oh/fairfield/crime/#data

Nut up or move.

They guy was probable scared as well and trying to scare the "gang members" away with the least amount of conflict. Thanks for helping out someone besides your self. Did you bother to call the police is the manager ok?

Review
#893991 Review #893991 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Poor customer service

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

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