On hold for at least 10 minutes. 4 times I tried to talk to an associate.
I got disconnected everytime. I ordered rear suspension control arm online after store employee gave me part # si i could order online to get 25%. Great love it! After I placed order and paid I continued shopping and discovered a another brand a lot cheaper.
I emailed the customer service right after transaction and asked if they could cancel my original purchase and refund $ so I could order the other part. Still waiting for response.
I placed order around 9:00 last night, it's 11:30 am presently. I admit I should have shopped 1st but why am I still waiting for a response!
Product or Service Mentioned: Advance Auto Parts Customer Care.