I did purchase a pair of wiper blades today from (Store 9448) but I ended up returning them after 20 min just because I found a better deal at the next door Auto Zone.
But at my surprise your associate refused to return one of the blades just because the package is loose knowing that all the packages for that given brand comes in the same package condition . I'm not talking about a sealed package that was torn . it a package designed to be open without any effort.
When I express my disagreement in a polite way to him and asked for the manager. Kurt E came and told me that your company doesn't do refund unless it's a defect item but he will do me a favor and returned the item this time!
I asked him to check the time of purchase just as a prove that I didn't even have the time to open the item , he literally said I don't care about the time !!
When I asked him to see the return policy he literally answered what's the point now that I did a return for you !! I did insist so he point me to a stand by the store door !!
He also accused me of being rude and acting as kid and asked me to grow up !!
I 'm not the type who react to this kind of provocations easily but made me wondering what kind of training your employees are going through to talk to the customer this way !!
I do design customer service training softwares for one of the 500 fortunes companies . I didn't use any profanity I just express my disagreement to the fact that your agent didn't want to return an item I purchased 20 min earlier and I didn't even open it or try to install it on my car !!
Your associate reaction to my concerns should not be carry this way.
He should be put on probation and do the training again so he will know how to answer to the customer questions and concerns
I'm looking to my receipt and it says the following:
The associate name who refused to return the item is : Jonathan R
The associate name who pretended to be a manager ( I hope he is not because he doesn't sound ready for this task) is : Kurt E
Product or Service Mentioned: Advance Auto Parts Manager.
Reason of review: Poor customer service.
Preferred solution: After experiencing this negative attitude form your agents. I'm not encourage to use this store another time nor the other stores of your company. Why I have to walk with my feet to a place to experience provocations and bad customer service .