Amarillo, Texas
2 comments
Not resolved

I purchased my item using my debit card.Afterwards i realized that i would not need it so i decided to return the part.

He explained to me that he would have to refund the money to my card instead of cash. After i showed him the attached picture he said " that's assuming the store has that cash on hand." I told him that it should not affect me because their policy only stated a cash refund on debit purchases.

He then told me that the only way tonget cash would be to come back later that day in which he did return my money in a Spiteful manner.I do not feel like i should have had to drive 20 minutes one way four times that day to receive my refund the way that their policy explains.

Review #898913 is a subjective opinion of a user.

3.2
Staff
Reliability
Billing Practices
Diversity of Products or Services
Product or Service Quality
Value for money
Website
Turnaround Time
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Not specified

Had an Experience with Advance Auto Parts?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
jg501
Lewes, Delaware, United States #1252919

This is a gray area..Yes, you are able to get cash back.

But understand, AAP doesn't carry a lot of cash on hand. It's easier for the business and customer (not only at AAP, but anywhere now) to bring your card with you too get your refund.

Think about it like this, how much cash do you carry? Didn't you purchase your items with a card?..

So do 98% of everyone who walks through the doors now.That's why there's a lack of cash.

Anonymous
Palm Bay, Florida, United States #1204284

I guess it did affect you, since they did not have enough cash to give you at the time. I am sure you remained very polite and understanding. With that said he should not have gotten spiteful with you when he did what you wanted later in the day.

You May Also Like

Intoxalock Ignition Interlock has faulty equipment providing false readings and costing consumer $$$ Intoxalock "I recently had an issue with my intoxalock device. This is the third time this has happend in 9 months. This situation allowed me to start my car and then..." Read more Rh Boats - Boat Repair Review RH Boats "This was not a satisfactory repair for me, and after some complaining the boat was taken back into the shop where the chine repairs where grinded down. During this time..." Read more Advance Auto Parts - Double charged for a battery Advance Auto Parts "Because of a computer software malfunction at the register, I was double charged for a $142 battery. The woman at the store said that she could not give me credit..." Read more Ascaso Factory - Ascaso coffee grinder. . . i-Steel no help from Tech Support Ascaso Factory "I purchased a used Ascaso i-Steel coffee grinder. It was a steal for only $180.00. Whenever I buy something used be it a car or a coffee grinder I clean..." Read more Honeywell - Purchaced two defective fan control boards Honeywell "Its been almost two weeks on a friends mothers furnace. Lightning had hit a pole near the home and fried everything electronic in the house including the furnace transformer, fan..." Read more Musicians Friend - Don't buy a use item from them Musicians Friend "This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get the guitar from the Canadian..." Read more DON'T WASTE YOUR MONEY ON ROCA LABS & DON KARL JURAVIN Roca Labs "Roca labs and it's owner continue to spew out craziness and are still selling BOGUS weight loss products that have been proven by the government and Juravin's own admission; not..." Read more Suddenlink - It rains, no internet Suddenlink "First my sister here at the house was charged for a speed that was half of what she was paying for, then it kept going out, then again, and it..." Read more