Advance Auto Parts Reviews

went to Advanced Auto Parts in D'Iberville, *** this morning. I had a battery that was bad and the manufactured date on the side was 01/23.

I realized the date was just a few days over but had no doubt the store would help me with this. WRONG. The employee behind the counter was named *** and couldn't have been any nicer. He introduced me to the manager; I believe her name was ***.

One tough cookie, reminds me of a drill sergeant. I'm 79 years old and have been doing business with Advance Auto for years and have two local companies, and this is the first really bad experience I have had. She was ***, to the point, and gave me the impression she didn't care if I ever did any business with the store. When I pulled away, I noticed AutoZone had about 8 cars in front of their store; yours had 1 when I left.

It's all about customer service. Thanks for listening.

Saved by Cordale A True Professional

I visited the Advance Auto Parts store at 3345 Centerville Hwy, Snellville, GA, on July 23, 2025. As a regular customer at this location, Ive always appreciated the knowledgeable and hospitable staff.

However, during this visit, I encountered an unfortunate situation at checkout.

One of the items I selected rang up at a higher price than advertised. I politely informed the cashier that the price was incorrect and offered to show him the shelf where I found the product. Upon review, it was clear that two identical items were marked at $9.99, and one was still on the shelf at that price. The cashier acknowledged the pricing mismatch but instead of offering an apology or correcting the error, he rudely suggested that other customers may have moved the product and insisted he would not honor the $9.99 price.

He then moved the item to the $14.99 section and continued the conversation with an unprofessional and dismissive tone.

At this point, it wasnt about the $5 differenceit was about principle and the integrity of a store Ive supported for years. Fortunately, another cashier, Cordale, walked up during the exchange and asked what was going on. After I explained, he listened attentively, apologized sincerely for the confusion, and proceeded to check me outhonoring the original shelf price. Cordales professionalism and customer-first attitude completely turned the situation around and reaffirmed my loyalty to this store.

As a hobbyist auto mechanic, Ive spent thousands of dollars at this locationdespite living closer to an AutoZone.

Cordale's approach is exactly why Ive continued to return. On the other hand, the cashier involved in the initial interaction would benefit greatly from training in customer service and conflict resolution.

His dismissive attitude reflects poorly on the brand.

I will continue shopping at this location but will make every effort to avoid being assisted by that particular cashier. Advance Auto Parts corporate should sincerely thank and recognize Cordale for upholding the standard of service that keeps loyal customers coming back.

On Saturday, April 5, 2025. I stopped by Advance Auto Parts to have my windshield wiper put back on because I bought the windshield wipers from this company just not this store.

I went to the Advance Auto Parts store 7227 - Lawrenceville Hwy location and asks could they put my windshield wiper on the driver's side back on. The young (Hispanic) man said that he could; however, he asked me to start my car so that he could get the wiper, so I did but he didn't catch the wiper, and the metal part of the wiper hit the windshield. The young (Hispanic) man then ask me to turn on my windshield to see if he put the wiper on correctly, that when I saw the cracks in the windshield. So I yelled because the cracked was appearing in two places and he went back into the store.
However, an older (black) man came out to see what was going on and he looked at the windshield and said, "You just need to go head and get a new windshield because you know it's about to get hot and when your window is up that's going to made it worst." I said I do not have the money to get this done, this is not in my budget.

I spoke to him because he came out of the store so I thought that he was the manager.
On Sunday, April 6, 2025, I called the store and spoke with a Mr. James (the manager) and he asked me to come by the store on Monday, April 7, 2025, at 2:00pm to speak with him. I came by the store and spoke with him, and I was told that there was nothing that he can do because I didn't come in the store to speak with a manager; but I thought that the older (black) man was the manager because he came out to talk to me. I was told that he wasn't and that he was a part time worker.

I didn't get anyone of the people that I saw on that day name; however, they both denied the whole thing.
I am very upset because of the young (Hispanic) man doing I had to spend $620.00 to get a new windshield that wasn't damage until I stopped at that store. I asked Mr. James did they have cameras around the outside of the store, and he said that they didn't.
Yes, I could or even should have stopped at the store in which the windshield wipers were put on because that young man came out with a pad and placed it on my windshield which didn't not cause any damage.

This has made me very disappointed with Advance Auto Parts and I have told all that I know not to go to your stores because if the employees do not know how to do something then they should not do it and Yes I shop their because the store is closes to me but I will be going somewhere else to get my auto parts. I just need to know how Advance Auto Parts will fix this issue of my windshield (costing $620.00) because of the negligence of your employee.
Loann

This afternoon I was at the store 12145 Collier Blvd in Naples Fl,around 4:40pm to look for a part, the associate Baleri helped me and told me that they did not have that part in the store, I drove 15 miles to an auto zone and the young man who helped me told me that that part was in auto parts and I returned and I told Baleria how could it be that I came from another store with the part number and they told me that you have it here and you can't find it, and she told me with these words that it doesn't matter to me and laughing, she was very rude and treated me badly, she even made fun of me when I told her to find a manager, she told me I'll call him myself, I don't care anyway, and I was leaving, she laughing said to me you don't want to talk to the manager here she is, she was very disrespectful and unprofessional, the manager who helped me is a salesman, he did nothing, he agreed with her and while I was talking to the manager she looked at me and laughed, even when another associate told me I was helping, she was passing by and laughing, I don't understand why he as a manager did nothing, it is unreasonable that your associate treats a customer badly and mocks them and does nothing as a manager, I feel truly offended and disappointed with that specific store since I have been in several locations in Naples and they have very good workers but their associate Baleri does not meet the requirements to work with customer service, much less the manager, I have been your clients for years, I go daily to buy parts from you and you have never treated me so badly, and I hope that you as a corporation take measures with your associate since you are a company with a good reputation and you care about giving good service to your customers, I recommend that the district manager Yomaira should take action and do what the commercial manager did not want to do

This afternoon around 4:40pm I was at the store 12145 Collier Blvd in Naples Fl, to look for a part, the associate Baleri helped me and told me that they did not have that part in the store, I drove 15 miles to an auto zone and the young man who helped me told me that that part was in auto parts and I returned and I told Baleria how could it be that I came from another store with the part number and they told me that you have it here and you can't find it, and she told me with these words that it doesn't matter to me and laughing, she was very rude and treated me badly, she even made fun of me when I told her to find a manager, she told me I'll call him myself, I don't care anyway, and I was leaving, she laughing said to me you don't want to talk to the manager here she is, she was very disrespectful and unprofessional, the manager who helped me is a salesman, he did nothing, he agreed with her and while I was talking to the manager she looked at me and laughed, even when another associate told me I was helping, she was passing by and laughing, I don't understand why he as a manager did nothing, it is unreasonable that your associate treats a customer badly and mocks them and does nothing as a manager, I feel truly offended and disappointed with that specific store since I have been in several locations in Naples and they have very good workers but their associate Baleri does not meet the requirements to work with customer service, much less the manager, I have been your clients for years, I go daily to buy parts from you and you have never treated me so badly, and I hope that you as a corporation take measures with your associate since you are a company with a good reputation and you care about giving good service to your customers, I recommend that the district manager Yomaira should take action and do what the commercial manager did not want to do

For the past 5 years I have been denied the ability to look up my past purchases despite over 13 years of purchases through their website. I have inquired at least once a year about this and every time I am told, "we are updating our system".

This is clearly a lie as it doesn't take 5 years to update a system. Each time I inquire I receive the same canned answer and the rep insists they haven't been doing it for years, even though I have years of chat logs proving otherwise.

This company is clearly trying to skirt its responsibility to honor warranties by making it difficult or impossible to verify past purchases. Do not do business with these crooks.