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I purchased a set of brake pads a little over a year ago. When I went in today with the defective brake pads which have a lifetime warranty. They would not honor the lifetime warranty. The store manager Xavier was outside helping a customer. The young lady that was...
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Anonymous
Mechanic

What is the defect?? Are they cracked or delaminated? If so they will and have to replace, if they are only worn that is not covered as a defect but considered driving habits ...

#1363736
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Advance Auto Parts - Refund
Advance Auto Parts - Refund
Store #09469 09/21/2018 My vehicle will not crank/start Took battery to aforementioned store to be tested.Manager concluded that my battery was totally defective,Purchased new battery paid with my crediti card $140.70 We home installed battery still no crank/start.Took...
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Anonymous
Mechanic

There warranty states that they will replace like for like, you will not be given a refund but a replacement battery. Take it to a mechanic or your local dealer to see what is...

#1363451
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Multiple times I've given the idot behind the desk all the right information and came home with rhe wrong parts. These people are so dumb they will ask you if your vehicle is four wheel drive for damn wiper blades. They will probably actualy sell you blinker fluid...
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Anonymous
Teacher

I always thought that the retail salespersons were taught to come down to the buyers level so that they could understand their needs and wants. Perhaps the salesperson was act...

Anonymous
Anonymous

The reason the system asks for all of this information is so they can stock more parts for your vehicle. If there are more 4WD vehicles in that area then they will stock more ...

1.0
#1362542
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Went to the store on tazewell pike in corryton tn. A gentleman name troy refused replace my breaks that had a lifetime replacement. They could not find me in the system where i bought them i had to find my reciept. He was very rude to me and my mother in law. My name...
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1.0
#1360363
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Advance Auto Parts - *** battery

Took battery to store to test. Said its good. My mechanic said it had several bad cells. 8 months old. Gold battery. Tester was gm. Car wouldnt start next morning. Back to store. Called corporate. No actual people to talk to. Ended up going to auto zone for a battery. Car starts right up last 3 days.
1.5
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Advertised vs Delivered
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Discounts and Special Offers
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Equipment Quality
Exchange, Refund and Cancellation Policy
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Value for money
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#1360288
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Advance Auto parts list limited lifetime

Advance Auto parts is full of crap. Bought a pair of the gold brake pads in 6 months they were gone. Ask about the limited lifetime which was overpriced anyway. they said through their manufacturer, that is there info not ours. Stop false advertising
#1359263
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Advance Auto Parts - Application issues

Wrong information on application a red flag came up on my drivers license
#1359160
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All overprice junk I would never buy anything from them most of the parts 100 defects make America great Boycott them close them down forever I worked in a shop many years we used this company as our part supplier yeah they are ready in advance alright to send some...
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1.0
#1358296
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My father bought a starter, I believe that's what it's called. He never opened it because he noticed it was just a loose wire. So we went to return the product but we were told that their return policy doesn't allow them to give us our money back. What are we going to...
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1.0
#1357093
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Contact Advance Auto Parts

Mailing Address:
Advance Auto Parts, Inc.
Store Support Center 5008 Airport Road
Roanoke, Virginia 24012
United States
Phone:
(877) 238-2623
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I went in to get a part. There were 2 people ahead of me at the parts counter. There were 2 people working with customers. 1 guy (i think was the manager was on the phone at the beginning of the parts counter. He gets off of the phone and walks up to take the next...
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3.5
#1357006
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