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After purchasing 2 marine deep cycle batteries (29HM) at the Cullman, AL store (#9350), the store clerk (Kim) was wheeling them out of the store and tipped the cart over causing both batteries to crash to the concrete floor. She lifted them back into the cart and...
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2.0
I didn't like
  • Old product
#1399905
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Advance Auto Parts - Will not take Parts back

They sold me the wrong part and want take it back they said I open it but it's the wrong part
#1399824
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Store location: Advance Auto Parts Store 6560 3330 SOUTH COBB DRIVE SMYRNA, GA 30080 Manager name: Charlotte Employee name: i dont know Time: 8:00pm Order # 97271226 placed on November 10, 2018 around 7pm Complain: After i placed my order online, i saw the store hours...
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1.0
#1397895
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Advance Auto Parts - Terrible

Cannot get nobody to help me process a refund for a item i returned
4.1
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
#1397835
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Bought a battery 09/24/2017. A few days ago my car acted like it wasnt going to start. My son said it was battery so i went yesterday to Advance Auto located at 1430 West Brandon Blvd. in Brandon Florida. The young man tested it with a small machine and said battery...
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Anonymous
Mechanic

First off, the employee, any employee at any establishment is only as good as the machine he is using and you could of requested a print out then and there but you didn't. Aft...

Anonymous
Anonymous

The machine they use is the most accurate on the market at 96% accuracy. But that means it will be wrong 4 out of every 100 tests. So don't call the guy incompetent, he is onl...

4.2
#1396132
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Advance Auto Parts - Order Cancellation
I ordered a part from AAP, they had the BEST price on the internet. Two days before the part was suppose to arrive they email me to tell me the part is out of stock and they have to cancel the order. Others are complaining AAP does not honor their prices, which is what...
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Anonymous
morgan

Too lazy to go to store in person so you sit and order and expect to be waited on dont feel sorry at least you were contacted

Anonymous
Melody

time = money.....or maybe you don't have to work. Several other online site informed even before ordering that the part was not available. that's being honest. I found the par...

1.6
#1395891
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Salesman starting yelling at me when I told him I was returning oil. He stated the vat is full. I asked if I could simply leave the used oil in the container. He started "yelling", no I said the vat is full. I asked if he knew that it was State Law that I be able to...
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Anonymous
Anonymous

Their tank was full, so they could not accept the oil. Maybe there was a language barrier and you did not understand that. I guess if your gas tank is full and you have money ...

#1395763
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This was my 3rd time trying to obtain the right alternator, I was fine until this morning. There was a very rude young man that didn't bother to hear me out. He barely took his hands from his coat pocket and when he did reach for the part, I could see that his...
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#1395461
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I worked for Advance from 2005 - 2010 as an assistant manager in Newport tn. I was turned down three times to operate a store. I left them and went to O'Reilly's to open up a new store. I bought a lot of parts during those 5yrs for my Dakota and other vechicles. I...
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1.0
I liked
  • Pay
#1395387
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Contact Advance Auto Parts

Mailing Address:
Advance Auto Parts, Inc.
Store Support Center 5008 Airport Road
Roanoke, Virginia 24012
United States
Phone:
(877) 238-2623
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Advance Auto Parts website went down while I was putting items into my cart. I spent 45 minutes researching and selecting the items in my cart. I call customer at (877) 238-2623. Was on hold for nearly 30 minutes. The person that was then helping me said the website...
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#1393498
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