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Advance Auto Parts review - Given dud battery
Advance Auto Parts review - Given dud battery
Advance Auto Parts review - Given dud battery
Advance Auto Parts review - Given dud battery
On 8/2/2019 I visited advance in Lakeland Florida to have them do a battery replacement for me. The initial experience seemed fine but then a few days ago my car died when I went out in the morning. I took it to Midas and they did a full diagnostic. It was a bad...
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2 comments
Machele
#1754443

You bought a battery from Advance Auto and when it failed to start your car you took it to Midas and now want Advance to pay for a replacement? It doesn't work like that, mate.

When you had the problem you should have had the battery jump-started and drove to Advance for them to check it as it was their battery. There is always a warranty with batteries and they could have determined what recompense you were entitled to. The fact that Midas said the battery was a "dud" means nothing. It may or may not be.

The battery could have been drained by something like a light being on overnight, etc. Who knows, but it is up to Advance to advise you, not Midas.

After all, Midas sold you a new battery, which was in their interest to do so. You got things backward on this one.

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Review
#1666391 Review #1666391 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Full refund

Advance Auto Parts review in Downers Grove, Illinois: Timing chain failure after 30000 miles. Possible engine damage for chain failure

1.8
Details
Advance Auto Parts review - Timing chain failure after 30000 miles. Possible engine damage for chain failure
Advance Auto Parts review - Timing chain failure after 30000 miles. Possible engine damage for chain failure
Advance Auto Parts review - Timing chain failure after 30000 miles. Possible engine damage for chain failure
Purchased a timing chain under the impression it had a lifetime warrenty. Was told it had a lifetime warrenty. After 2 years and 30000 miles. The chain failed in multiple spots. The person i talked on the phone with was no help. Didnt offer any solutions. I will not be purchasing any parts from here anymore. Now because the chain failed i might be looking at buying a new motor for my truck
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Review
#1561416 Review #1561416 is a subjective opinion of poster.
Service
Advance Auto Parts Sales Representative

Advance Auto Parts review in Plantation, Florida: Bad quality batteries.

1.0
Details
Advance Auto Parts review - Bad quality batteries.
I bought 2 Auto Craft Platinum batteries and 14 months after the went bad I misplaced the invoice and the told me that without the invoice the can’t exchange them for me.
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Review
#1654188 Review #1654188 is a subjective opinion of poster.
Reason of review
Bad quality
3.0
Details
Advance Auto Parts review - Order # 110035106; No option to delete online order
I ordered 3 items so that total was over $25 to get free shipping. Two items were at local store for immediate pickup and 3rd had to be sent to me. I called the store and asked if I could pickup items at store that was closer to me. They said no and we cancelled that...
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Review
#1685394 Review #1685394 is a subjective opinion of poster.
Pros
  • Skip
Cons
  • Skip
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • No Email Address Available
  • Cancellation
  • Customer Service Contact

Advance Auto Parts review in Stamford, Connecticut: Advanced Auto fraud Battery warranty

3.7
Details
Advance Auto Parts review - Advanced Auto fraud Battery warranty
Like others complainers. West Ave. of stamford ct branch would not honor its 3 years battery replacement . I was denied for a replacement and was told that all online purchases are only guaranteed for a year warranty replacement. I spoke to Advanced Auto corporate customer service and was told that store should replace the battery since im still covered by its warranty.
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Review
#1588222 Review #1588222 is a subjective opinion of poster.
Product
Autocraft Car Battery
Pros
  • Price and quantity merchandise
Reason of review
Warranty issue
Preferred solution
Replacement battery honor its warranty
Tags
  • poor return policy
  • Poor Problem Resolution Plan

Advance Auto Parts review in Prattville, Alabama: Customer service

Advance Auto Parts review - Customer service
Advance Auto Parts review - Customer service
Bought a new part air conditioner hose and replaced Freon the hose burst immediately after replacing expelling all Freon. When store was contacted we were told it would be Tuesday before new part would be in stock while another store at the parts available we were welcome to travel the hour to get the part and buy the Freon that was wasted at our own expense we are frequent users of this store and the customer service and representation has been very very disappointing and poor.
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Review
#1641753 Review #1641753 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Refund policy
  • Customer service and replacement procedures
  • Way i was treated by the store manager
Reason of review
Damaged or defective
Loss
$130
Preferred solution
Deliver product or service ordered
1.0
Details
Advance Auto Parts review - Horrible customer service experience

Update by user Nov 11

Not resolved, company did not contact me to resolve this issue.

Original review posted by user Oct 11

I purchased a rack and pinion from Advance Auto Parts whereas the location didn't have the product, I was told where to pick up the product. I then proceeded to the store where I was informed it would be....
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Review
#1677943 Review #1677943 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Very rude manager not helpful and he was disrespecful to me
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Care
  • Rude And Disrespectful People
1.0
Details
Advance Auto Parts review - Accident
Advance Auto Parts review - Accident
Advance Auto Parts review - Accident
My 3 year old got covered in your tar oil from parking lot, there was no signs to want customers it ruined my daughters cloths an I can’t get the stuff off her skin! I’m *** pissed, An the employees didn’t seem concerned or anything only handed me paper towels to wipe...
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1 comment
Anonymous
#1699079

What are they supposed to do. They are not her parents, they gave you items to clean up the mess because you were not to concerned to watch her in the parking lot.

Review
#1548619 Review #1548619 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Advance Auto Parts review in Wheatland, Illinois: Make sure it was done properly

3.2
Details
Advance Auto Parts review - Make sure it was done properly
Need my rebate to be done the right way!
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Review
#1571077 Review #1571077 is a subjective opinion of poster.
Reason of review
Rebate and time.
Loss
$30
Preferred solution
Let the company propose a solution

Contact Advance Auto Parts Customer Service

Website:
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Products and Services Reviews

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Advance Auto Parts review in Atlanta-Decatur, Georgia: Misplaced items by employees and was charged full price

Advance Auto Parts review - Misplaced items by employees and was charged full price
The items was shelved in the wrong area, so when I went to the register the item was $2 more. Now I have worked retail and management would give the item at price shown. I even took a photo of the item on the shelf. At no fault of my own that the item was misshelved. Pictures speak volume and still,only a 10% discount was administered. I am in no way attempting to defraud anyone.
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Review
#1602823 Review #1602823 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$5
Preferred solution
Teach and make sure employees check items daily to make sure items are the correct location