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Update by user Sep 23

regional manager contacted me made everything perfect in minutes which is great and fair and i wanted to remove this but it seems it can not be removed.....once posted.. makes no sense

Original review posted by user Sep 17

bought a new item... left shop...item did not match my car... returned to...
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5 comments
Anonymous
#1754805

Signs are all over the place at my Advance store. But then again I know how to read.

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Resolved
Review
#1656189 Review #1656189 is a subjective opinion of poster.
Pros
  • Close by
Cons
  • No returns
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
2.2
Details

Update by user Jul 29

Talk with corporate office and Allen Park location honored the warranty.

Update by user Jul 28

There ads are misleading, they say a limited lifetime warranty what is a limited lifetime warranty either it's a warranty for life or just a however long warranty not a limited lifetime warranty...

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Resolved
Review
#1603692 Review #1603692 is a subjective opinion of poster.
Product
Advance Auto Parts Radiator Warranty
Pros
  • There were no pros
Cons
  • Manager was not helpful
Reason of review
Warranty issue
Loss
$200
Preferred solution
Deliver product or service ordered
1.0
Details

Update by user Nov 13, 2018

Went to store next day and another advance employee help me to solve my problem.

Original review posted by user Nov 10, 2018

Store location: Advance Auto Parts Store 6560 3330 SOUTH COBB DRIVE SMYRNA, GA 30080 Manager name: Charlotte Employee name: i dont know Time: 8:00pm Order # 97271226 placed on November 10,...
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1 comment
Anonymous
#1628616

When going to a store, it is common courtesy to practice Lombardi time. Don't know what that is? Go *** yourself and stay out of public businesses.

Resolved
Review
#1397895 Review #1397895 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Reason of review
Bad manager and bad employee
Loss
$151
Preferred solution
Let the company propose a solution

Update by user Aug 31, 2018

District Manager reached out to me today, confirmed they had a customer service issue at that store and replaced Manager and store associate effective Tuesday Sept 4. Apologized profusely, said if I need anything to get back in touch with him.

Original review posted by user Aug 31, 2018

Aug 27 at 9:42 PM My name...
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1 comment
Anonymous
#1550348

Idiot, never provide personal information on an open internet site. You may well be opening Pandora's Box into your life with endless repercussions. Don't get upset ; this advice is provided for your own good.

Resolved
Review
#1343269 Review #1343269 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Store associate was slanderous and disrespectful towards me
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.0
Details

Update by user Mar 25, 2018

I contacted customer support and explained the issue. After hearing the situation they honored the warranty and issued a check for what I was owed. Customer support was very helpful so I will upgrade my star rating, however I do not plan to return that store.

Original review posted by user Feb 23, 2018

My Gold...
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5 comments
Anonymous
#1437199

Advance auto doesn't prorate ,

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Resolved
Review
#1196010 Review #1196010 is a subjective opinion of poster.
Product
Advance Auto Parts Car Battery Warranty
Cons
  • Poorly trained associates
Reason of review
Poor customer service
Loss
$128
Preferred solution
Let the company propose a solution
Tags
  • advanced auto complaint
  • Battery Warranty Bad Service
  • Battery Warranty
1.0
Details
Advance Auto Parts review - I was sold batteries over 2 years old
Advance Auto Parts review - I was sold batteries over 2 years old
Advance Auto Parts review - I was sold batteries over 2 years old
Advance Auto Parts review - I was sold batteries over 2 years old
Advance Auto Parts review - I was sold batteries over 2 years old
Advance Auto Parts review - I was sold batteries over 2 years old
Advance Auto Parts review - I was sold batteries over 2 years old
Advance Auto Parts review - I was sold batteries over 2 years old
Advance Auto Parts review - I was sold batteries over 2 years old
Advance Auto Parts review - I was sold batteries over 2 years old

Update by user Jul 07, 2017

A VP of the company called and I have received a FULL REFUND :) Will never do business there again. Please check your battery dates. Thanks to Pissed Consumers.

Original review posted by user Jul 05, 2017

To Whom It May Concern, My name is Eric and I have a serious complaint about the service that I received at...
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6 comments
Stace
#1744642

Lol Johnson Controls makes literally most of the batteries you buy bro. Go to Costco, Oreillys, Autozone you’ll run into this. No reason to be pissy not everyone’s out to get you

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Resolved
Review
#1070071 Review #1070071 is a subjective opinion of poster.
Product
Gs8 Car Battery
Reason of review
Not as described/ advertised
Loss
$577
Preferred solution
Full refund
2.0
Details
On October 18, 20015 I made a claim of a defective and leaking Radiator at the Advance Auto Parts located at carr@1 Luis Munoz Marin Caguas , PR 00275. I explained to the manager MS Alexandra Rivera that I had purchase the radiator over a year two years ago and that...
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1 comment
Anonymous
#1181852

*cough*

"limited lifetime warranty"

*cough*

Resolved
Review
#720913 Review #720913 is a subjective opinion of poster.
Pros
  • Discusted
Reason of review
Warranty issue
Preferred solution
Full refund
Tags
  • advanced auto pissed customer

Contact Advance Auto Parts Customer Service

Website:
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

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