Rating: 3 Stars Clear all filters (99 of 1071 reviews match)
Filter by rating
filters
Product:
Show
Rating:

Advance Auto Parts review in Charlotte, North Carolina: Have tools to help a costumer who needs help at the store

3.1
Details
I had a broken belt on my car and I had no tools to change it.i bought the belt and the lady said that they had no tools to help me all I need was a 16 mm socket and a ratchet and a pry bar but she said we don’t have one to lone you so I was very upset because I had just work a 12hr shift and just wanted to get home so I had to buy a 3 piece pry bar set and after about 45 minutes she went to her car and found a socket and ratchet to help me,But the man who was working with her never ever spoke to me or even tried to help so I wanted to say thanks to her. But very disappointed with the company and that guy for not helping me in a time of need
View full review
2 comments
Anonymous
#1785422

i didn't know that advance changed their name to a rent it/loan it for free center.

Anonymous
#1781981

Its a parts store. They SELL parts and tools to use.

View more comments (1)
Review
#1716335 Review #1716335 is a subjective opinion of poster.

Advance Auto Parts review in Washington, Indiana: I don't think so..

2.8
Details
I brought a car battery off line went to pick it up at the store and waited two hours for the installation, come to find out that they couldn't install it. Then I took the core back from the exchange they could not find the transaction, and was told to come back tomorrow. I am a old black man disabled veteran suffering from dementia. I felt unwelcome and very angry they used to treat the customer better than that if my memory correct.
View full review
Review
#1704147 Review #1704147 is a subjective opinion of poster.
Service
Advance Auto Parts Car Part Installation
Pros
  • Good location reasonable prices
Cons
  • Id was denied the return of my battery
Reason of review
Return, Exchange or Cancellation Policy
Loss
$23
Preferred solution
Let the company propose a solution
3.0
Details
Advance Auto Parts review - Order # 110035106; No option to delete online order
I ordered 3 items so that total was over $25 to get free shipping. Two items were at local store for immediate pickup and 3rd had to be sent to me. I called the store and asked if I could pickup items at store that was closer to me. They said no and we cancelled that...
View full review
Review
#1685394 Review #1685394 is a subjective opinion of poster.
Pros
  • Skip
Cons
  • Skip
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • No Email Address Available
  • Cancellation
  • Customer Service Contact
2.5
Details
Ive been using advanced auto parts for about 30 years, I bought a fuel pump for my jeep about a week ago. after some research I found a more complete kit cheaper online. I went to return the part and the store manager said there where parts missing and would not...
View full review
1 comment
Anonymous
#1743173

What is your point' You bought it then you want to return after 1 week because you found it cheaper yet you are missing parts. I have to side with Advance on this one.

Review
#1639677 Review #1639677 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Pros
  • Advance auto parts prices and location
Cons
  • Way i was treated by the store manager
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution
2.8
Details
Went there to buy Bondo. Asked the cashier a few questions about the product and didn't know the answers and suggested I go to NAPA they would probably know.. so bought a small can got home it was barely over half full but had to use it.. returned the next day and told...
View full review
1 comment
Anonymous
#1730921

Well if you go to a pharmacy to get cough drops and ask them how to use to cure your cough do you expect them to know how to do throat surgery. Its a self self auto parts store for heavens sake.

Review
#1619356 Review #1619356 is a subjective opinion of poster.
Cons
  • Lack of knowledge
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Let the company propose a solution
3.1
Details
I purchased a product which was a screw extractor set as an alternative because the store was out of stock of the item that I wanted no big deal, but the screw extractors in the set that I purchased were too long. There wasn't enough room between the firewall in the...
View full review
1 comment
Anonymous
#1730924

You pay with credit so it goes back on credit. Any retail store is like that.

As for oil on the extractor I am surprised if they would even take it back. I work at a small autoparts store and I know that we wouldn't

Review
#1619308 Review #1619308 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$65
Preferred solution
Let the company propose a solution

Advance Auto Parts review in Pueblo, Colorado: Poor customer service

3.1
Details
I purchased a radiator hose for a 2002 toyota rav4, and the hose was defective. I tried returning it and they would not except it. I purchased the hose on 8/03/2019 and ordered it on line. I would appreciate it you look into this matter. The store is on 900 U.S. hwy 50 West Pueblo, co. 81008 Thank you, Sam Quintana
View full review
Review
#1611814 Review #1611814 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
Pros
  • Access
  • Good prices
Cons
  • Bad customer service
  • Employee attitude
Reason of review
Return, Exchange or Cancellation Policy
Loss
$12
Preferred solution
Full refund
Tags
  • Terrible Customer Care

Advance Auto Parts review: Can’t Pay For Online Orders Your System Needs Updating To Take Croft Cards

3.2
Details
3 TIMES TRY TO ORDER PARTS ON LINE EVERY TIME HAD TO CALL ORDER IN TWICE ORDER WAS PLACED WRONG BY COMPANY
View full review
Review
#1602056 Review #1602056 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$40
Preferred solution
Let the company propose a solution

Advance Auto Parts review in Lewistown, Pennsylvania: Customer service

3.3
Details
The store manager Kim is really unpleasant to deal with myself and two of my friends have had short answers over her laziness and short if any answers dealing with her a real not so nice woman
View full review
Review
#1588923 Review #1588923 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Poor management skills

Contact Advance Auto Parts Customer Service

Website:
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Products and Services Reviews

Compare Advance Auto Parts to

Advance Auto Parts
Advance Auto Parts
879 reviews
2.0
VS
AutoZone
AutoZone
879 reviews
2.2
Compare Advance Auto Parts vs AutoZone

Latest Question

Advance Auto Parts Questions

Advance Auto Parts review in Wheatland, Illinois: Make sure it was done properly

3.2
Details
Advance Auto Parts review - Make sure it was done properly
Need my rebate to be done the right way!
View full review
Review
#1571077 Review #1571077 is a subjective opinion of poster.
Reason of review
Rebate and time.
Loss
$30
Preferred solution
Let the company propose a solution