Not resolved

I have been an advance customer many times. I recently stopped into the Alden Ny store ,which is not the usual store I frequent, to purchase the Mobil 1 oil and filter sale.

They did not have the purolator Bosch filter for my vehicle and refused to substitute another filter. Told me I had to buy a filter. I refused because the sale specifically said oil and filter. I don’t know if that is corporate policy but in the past the other stores have always substituted for me since they never seem to have the filters for my Dodge Vans.

This is my 3rd Grand Caravan and they have never had the filter advertised in the special but always accommodated me.

NOT the Alden NY store though. I will never visit that location again.

Review about: Advance Auto Parts Deal.

Reason of review: Not as described.

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The other stores must think you're special that they are twisting the rules of the AD.


I don't believe the advertisement says substitutions allowed. Considered yourself lucky that you local store does that and they don't get in trouble for that.

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