I have been an advance customer many times.I recently stopped into the Alden Ny store ,which is not the usual store I frequent, to purchase the Mobil 1 oil and filter sale.
They did not have the purolator Bosch filter for my vehicle and refused to substitute another filter. Told me I had to buy a filter. I refused because the sale specifically said oil and filter. I don’t know if that is corporate policy but in the past the other stores have always substituted for me since they never seem to have the filters for my Dodge Vans.
This is my 3rd Grand Caravan and they have never had the filter advertised in the special but always accommodated me.
NOT the Alden NY store though.I will never visit that location again.