My mother submitted an online order for an in-store pickup at store 9498, order number 29032027, for MAF Sensor Cleaning Spray totaling $8.90, I repeat: $8.90. I had to pick it up because she is ill and unable to leave home and all I received was poor customer service from everyone at the front desk and denial of the product that I could not show identity for.
I had the order number, a picture of the computer screen that the order was made on in plain sight and I knew what the product was. (This was around 4:00- 4:30 pm). To be asked for ID and the credit card from the cardholder for an item so cheap when it is completely obvious that the order was done from my home seems absolutely ridiculous. I work in retail and we have a very similar ordering system and we take care of our customers in every case. I can't believe how much attitude I caught from your employees for a simple order. I wasted my time driving over there in a car that is in great need of repair and I was denied something that I needed to try to fix it. Unacceptable. How could anyone possibly suspect fraud for something as simple as a spray?!
I have no intention on ever returning to an Advance Auto Parts ever again as a result of such poor quality customer service. I will be spreading the word around town: Avoid these people...
Product or Service Mentioned: Advance Auto Parts Repair.
Monetary Loss: $9.