I work in a mechanic shop and I have customers waiting to get their car fixed. I had to delay their car for 5 HOURS Because of advance auto parts.
First I ordered a fuel injector, they said they did not have it, but they can get it within 2 hours. So I ordered and waited. 2 hours later I call them back and they say they never got the order. Which is bs because I called them and told the employee to order it.
SO I order it again and wait ANOTHER 2 hours. I call them to see if it came, and they say "oh sorry it was defective, its going to be another hour." .... Seriously.? They didn't even check the part when they sent it?
Are any of these things they say true?
What if they just forgot about it and they are making all these excuses to cover up their incompetent workers. They need to start taking responsibility for our loss, instead of just hanging up the phone after saying sorry.
Reason of review: Problem with delivery.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.