This happened a little less than a week ago when my sister got a battery for her Ford focus. I was there and we walked in and proceeded to be ignored by everyone while they finished a conversation, but the real complaint is about Keith.
I don't really care about that. When he finally helped us he asked if we needed it installed and we said yes. His supervisor (I'm assuming) asked if he knew how to install it and he said and quote, "No, I'm just gonna wing it." We watched him gather his supplies and walked to the door to hold it open, because the carts look like a pain to get through the doors. He sits in there talking to the other guy for another 4 minutes.
Idk what they were talking about, if it had to do with the battery then he should've said just a minute because after how we had already been treated I don't think it was about the battery. So eventually he comes outside on his cell phone taking a personal call, refuses to acknowledge us at all and is trying to do everything one handed, super slowly. Fast forwards to when he ended the most definitely personal call, he forgot the model and year of the car he just learned about 12 minutes ago at this point, but still. Also, he was standing in front of it.
Anyways, after that he went back inside and came back out to do something, who knows what and I think we ended up being there for around 30 minutes for a simple battery install. The only time he actually acknowledged us was to say an obviously fake, have a good day at the end.
Product or Service Mentioned: Advance Auto Parts Customer Care.
Reason of review: Poor customer service.
Advance Auto Parts Cons: Employee attitude, Employees with little experience, Amount of time it took for a simple install, Employee on cell phone, Employees talking instead of working.