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Advance Auto Parts review in Mechanicsville, Virginia: Poor service the last three times I’ve been here.

1.4
Details
Just poor service and bad attitudes. Don’t think I’ll come back to this one in mechanicsville va ever again. I don’t need to be treaded like that.
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Review
#1664103 Review #1664103 is a subjective opinion of poster.
Service
Advance Auto Parts Truck Part Installation
Pros
  • Discusted
Cons
  • Being totally disregarded
Reason of review
Poor customer service
Loss
$31
Preferred solution
Let the company propose a solution
1.0
Details
I went to the salem va store to buy a battery there was one employee sitting on front on a bench on his cell phone. One guy at the counter helping a lady One other guy walking around in the store never offered to help. I stood there for 20 mins two other people came in...
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1 comment
Anonymous
#1729055

Maybe he was on break or lunch. I guess since it’s a free service they are supposed to wait on you right away

Review
#1614571 Review #1614571 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Being able to oder what i need online
Cons
  • Lack of integrity
  • Lazy employees
Reason of review
Poor customer service
Tags
  • advanced auto pissed customer

Advance Auto Parts review in South Boston, Virginia: Worst

Employees shawn and manager ortiz was horrible and rude.
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Review
#1547420 Review #1547420 is a subjective opinion of poster.
1.0
Details
I paid for apart that I was told I needed and I really didn’t need the piece so I took it back and the associate told me that them parts can’t be return and I wasn’t told that from the beginning so yes I’m upset cause the manager was so ruled and disrespectful to me so...
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1 comment
Anonymous
#1677069

Hey I would be upset if I got disrespected and I sure enuf would tell everyone on the innernet about the problem.. How can they call yu without a number. I's surely would post that on the innernet for everyone to sea.

Review
#1519677 Review #1519677 is a subjective opinion of poster.
Service
Advance Auto Parts Sales Representative

Advance Auto Parts review in Hardy, Virginia: Not good

2.2
Details
Had new wiper blades put on two weeks ago this is the first it has rained going down the road drivers side wiper come loose called were got its raining told could not bring bronco to them right now be sunday he said cant do anything have bring car there i cant today cause is raining be sunday and he just hung up on me will never shop here again did get lots parts but no more
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Review
#1452291 Review #1452291 is a subjective opinion of poster.
1.0
Details
I came by the fishersville va store at 7:55pm to see if they could check my battery and possibly buy another but when i tried to walk in the store, after getting out of the cold from my car, the door was locked. That's false advertisement. That's very rude, especially...
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3 comments
Anonymous
#1628316

You are the worst type of person. Stay out of public spaces.

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Review
#1445115 Review #1445115 is a subjective opinion of poster.
This was my first time visiting and I am really upset at how terrible my customer service experience was at this location First and foremost, this review is related to KIDUS, who was the cashier working the front during my visit. I let Kidus know that I came in for a...
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2 comments
Anonymous
#1628600

Sounds like Kidus' customer service is as nonexistent as the legitimacy of his name.

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Review
#1411367 Review #1411367 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
In response to Zack. None of those items you listed advertise lifetime warranties. For good reason. If they had no intention of honoring a warranty, they shouldn’t have said a word about it. The term limited lifetime warranty is misleading to a lot of people who aren’t...
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Review
#1409530 Review #1409530 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Warranty issue
This was my 3rd time trying to obtain the right alternator, I was fine until this morning. There was a very rude young man that didn't bother to hear me out. He barely took his hands from his coat pocket and when he did reach for the part, I could see that his...
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1 comment
Anonymous
#1628623

Should he have taken his hands out of his pockets and jerked you off too?

Review
#1395461 Review #1395461 is a subjective opinion of poster.
Service
Advance Auto Parts Cashier
Reason of review
Poor customer service

Contact Advance Auto Parts Customer Service

Website:
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

Advance Auto Parts Products and Services Reviews

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Latest Question

Advance Auto Parts Questions
1.0
Details
They put the same stuff on sale every month and then when you go in to get it the store doesn't have any. This month it is the rainx windshield solvent, buy one get one free. (orange). They have plenty of the rainx bug (green) but none of the orange. Its October guys,...
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1 comment
Anonymous
#1678685

If something is that important that you have to have it to get to work, you buy it during the off season and keep it on hand.

Review
#1370980 Review #1370980 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Order processing issue
Loss
$5
Preferred solution
Let the company propose a solution