State: Virginia Product: Advance Auto Parts Customer Care Clear all filters (8 of 252 reviews match)
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1.0
Details
I went to the salem va store to buy a battery there was one employee sitting on front on a bench on his cell phone. One guy at the counter helping a lady One other guy walking around in the store never offered to help. I stood there for 20 mins two other people came in...
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1 comment
Anonymous
#1729055

Maybe he was on break or lunch. I guess since it’s a free service they are supposed to wait on you right away

Review
#1614571 Review #1614571 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Pros
  • Being able to oder what i need online
Cons
  • Lack of integrity
  • Lazy employees
Reason of review
Poor customer service
Tags
  • advanced auto pissed customer
This was my first time visiting and I am really upset at how terrible my customer service experience was at this location First and foremost, this review is related to KIDUS, who was the cashier working the front during my visit. I let Kidus know that I came in for a...
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2 comments
Anonymous
#1628600

Sounds like Kidus' customer service is as nonexistent as the legitimacy of his name.

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Review
#1411367 Review #1411367 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
They put the same stuff on sale every month and then when you go in to get it the store doesn't have any. This month it is the rainx windshield solvent, buy one get one free. (orange). They have plenty of the rainx bug (green) but none of the orange. Its October guys,...
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1 comment
Anonymous
#1678685

If something is that important that you have to have it to get to work, you buy it during the off season and keep it on hand.

Review
#1370980 Review #1370980 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Order processing issue
Loss
$5
Preferred solution
Let the company propose a solution
I went into the Advance Auto and there was a new guy working his name is christian he has a very unfriendly way of dealing with customers, He is so busy trying to act like he knows everything, that he sold me all the wrong parts. SEVERAL TIMES so I took them all back...
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1 comment
Anonymous
#1573516

If you received wrong parts in the past why did you go back ? Hmm

Review
#1355793 Review #1355793 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I placed and paid for products from Advance Auto online. I use this method because I don't want to run from store to store looking for items I need. When I got to the store a younger employee could not find my order in their system. I showed him my screenshot of the...
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1 comment
Anonymous
#1678729

The time stamp you have is when you placed your order. I can take 5 mins for the store to get it or several hours. I have seen them not show up in store screen for 2 days

Review
#1292282 Review #1292282 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$37
Preferred solution
Deliver product or service ordered

Bad customer treatment at Advance Auto parts store Chantilly, VA

2.0
Details
Is that what advance auto part management would like to see? such actions? Would this imply good ethics standards between employees, clients, management and even the whole society? We are as clients expecting to see the normal ethics and a set of standards of behavior that we used to see in other competitors' stores, and each and every store of Advance auto parts including this store. I walked into the store where I asked an associate to rent me a tool to take out a steering wheel. She has asked the assistant manager, who told her to give me. a book to look for the tool. I don't know why i have to look for it if i am already knowing what tool I need. Anyways I was lost to select the needed tool with no help from anyone in the store to clarify, but finally, i selected it. I had a small question about the dimension of the tool that I will rent so to ensure it will help my mechanic to perform the job. So she asked again the assistant manager and i was trying to clarify to the assistant manager my request. Before I even say a word, he immediately responded, I did not need to know about your case you deal with it. So i said but i get used to finding someone who helps me to locate the correct tool or spare part so not to waste your time and my time. He did not respond and he kept working on the pc without an eye contact or paying attention to what I am saying. He also started another conversation with someone else while I am talking. Very rude behavior and I don't understand why he is pissed to answer a regular question, he would have just answered I don 't know. I said is this how you deal with your customers in this store? I will definitely report this to your manager. I went ahead and reported this to the customer service team, who promised that management will get back to me in 3 days. I never heard back any feedback from the management. I guess they don't care about their customers anymore.
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Review
#1101201 Review #1101201 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service
Loss
$200
1.0
Details
Mi ex esposo visito la tienda de Stafford Va el 10/11/16 andaba buscando unas partes para su carro pero desgraciadamente el tiene Cancer en el Cerebro y su mentalidad no es tan veloz para asimilar las cosas, él andaba caminando en la tienda buscando las partes que...
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3 comments
Anonymous
#1377277

09/10/17 Hoy fui a una tienda de advance enGlen burnie a comprar una batería para mi carro,el inorante empleado de origen africano me dijo que la batería costaba 141.99 y que me daría $ 22 por la batería vieja y cuando hizo el recibo no pudo el descuento de la batería y me compro todo el valor más impuestos y cuando le reclame me dijo que no entendía me trato orrible jamás volveré a ninguna tienda de advance fue una experiencia frustrante no se porque ponen personas que no saben de matemáticas.

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Review
#935097 Review #935097 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Cons
  • Mal servicio al cliente
Reason of review
Poor customer service
Tags
  • advanced auto customer service

Advance Auto Parts Customer Care Review

2.6
Details
Poor customer service....returned battery twice because it was wrong size. Nothing wrong with the battery I returned .manager had bad attitude....Eddie. ..Timberlake Rd. Lynchburg va. Did not give me back my core charge and did not want to unwrap pallet of batteries to give me mine back. Did not offer to sell me the right battery . I left..will never shop at Advance again.
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Review
#844418 Review #844418 is a subjective opinion of poster.
Service
Advance Auto Parts Customer Care
Reason of review
Poor customer service

Contact Advance Auto Parts Customer Service

Website:
www.advanceautoparts.com
Mailing Address:
Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
United States
Phone:
(877) 238-2623
All Advance Auto Parts Contacts

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