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Advance Auto Parts review: Auto Equipment Review from Richmond, Virginia

2.2
Details
Alright, I needed new struts to pass my truck's inspection and I work two jobs so I can't be without a vehicle for long. I ordered the parts online and paid for them to pick up down the street. Went to the store and was promptly told they didn't actually have the parts but that I can go another advance across town (20 minute drive) and pick up the part there. I head over there later that day and they tell me they have the part but I have to pay for it since the other store didn't send over my order. I shell over $260 on top of the other $200 I already paid at the other store. I head to my shop and put my truck up and start taking the old strut out. I open up the new struts and guess what. Not the right part. I borrow a car and head back to my local advance and try to return them but they don't want to take them since I didn't get them there. I pull out my phone and show them on their site where it says it can be returned at any store. They finally take the struts back and cancel both that order and my online order. So I went to Napa and got the right parts for a little less and now have new struts on my truck. So today I check my bank statement and they haven't returned any of the $460 dollars this ordeal cost me and rent is due in two days. I've been going to advance for years but after this I'm going to go to Napa from now on.
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Review
#840183 Review #840183 is a subjective opinion of poster.
Product
Auto Equipment
Reason of review
Poor customer service

Short Review on April 12, 2016

I needed a bulb replaced for my head lights. I purchased the bulb from Advanced... And El and Roz helped me to put it in!!! The customer service at the Forest Hill loc is wonderful!! I have never had a bad experience at this location. Keep up the good work!!! You have my business!!!
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Review
#828747 Review #828747 is a subjective opinion of poster.

Advance Auto Parts - Staff Review from Richmond, Virginia

heck, the Advanced Auto Parts on Williamson Road the new co manager by the name of Justin was so rude to me and just think I have provided security for Advance Auto Parts since back in the eighties and he meant to be nasty my family and I we're sitting on the side of the road because of parts that are supposed to last I told him that's why I would become an autozone customer and I am a commercial customer
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1 comment
Anonymous
#988785

Sir, first off i just want to say how incredibly happy I am that you decided to switch to autozone. Im not sure exactly what kind of security you provided Advanced Auto since the 80's but Im pretty sure it wasnt financial security, with the structure of the paragraph above and the inability to form basic phrases we can all understand. Youre a *** .

Review
#630904 Review #630904 is a subjective opinion of poster.
Reason of review
Poor customer service

Advance Auto Parts Manager Review

TOLD The manager at advanceauto on Campbell ave. Lynchburg VA his employee was dealing drugs outside the store andhe told me to mind my own business.
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Review
#485408 Review #485408 is a subjective opinion of poster.
Service
Advance Auto Parts Manager
no one even spoke to me upon entering the store. waited about 20 minutes while waiting on one customer. another customer walked in then finally someone came from the back of the store to help customers. by that time I was ready to walk out and did. terrible altitudes....
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2 comments
Anonymous
#779593

You sound like the neediest of all customers

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Review
#469341 Review #469341 is a subjective opinion of poster.

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Store Support Center Store Support Center, 2635 E. Millbrook Road
Raleigh, North Carolina 27604
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