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3 comments

So I tried to return my worn brake pads to Advance Auto store number 06070 in Winder Georgia Not only was the clerk incredibly rude but he was downright ugly telling me that Advance Auto did not cover normal wear and tear only a defect in manufacturer fault when I say lifetime means Lifetime right he says no the lifetime of the pad which lifetime of the pad should be covered under the lifetime warranty if you're going to have a warranty any corporate store should be able to cover that warranty not only did I waste a trip to the Athens store to return the worn brake pads I was told to take him to where I purchased them that their stores are not linked together on any kind of network I will not return to Advance Auto for no reason not even if I have to wait on it apart from another store sincerely a pissed-off customer Chris Deaton

Product or Service Mentioned: Brake Pads.

Reason of review: Return, Exchange or Cancellation Policy.

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Anonymous
#1606893

He is correct. Their ad states limited lifetime against defects, not wear. Its been that way for quite a few years.

Anonymous
to Anonymous #1620535

This is true as most brake pad manufacturers have the same "lifetime" warranty. However Oreilly has taken it apon themselves to start warranting out worn pads as well.

Company wide. Come on down we will take care of you for the life of your vehicles.

Anonymous
to Thanx #1628599

I'm sure that's cost effective.

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